A vehicles condition will be checked and recorded on both sides of the hire. Any discrepancies will be recorded. Prior to checkout, further information will be provided about the vehicle for maintenance.
Clients are required to report any service or maintenance issues with the vehicle so that this can be addressed in a timely manner.
If you do not inform us of a service item and it is found that this has contributed to a loss of use/incident then we are duty-bound to report this. We do all we can to work with clients and arrange convenient appointments. A charge may be incurred if an appointment is missed.
There is a requirement to report damage to SHS as soon as practicable during working hours. This is so that we can assess an issue as to its roadworthiness/workability in line with licensing requirements. Based upon this assessment we can take appropriate action to reduce your off-road time. CLIENTS ARE NOT AUTHORISED TO CARRY OUT REPAIRS TO THE VEHICLE WITHOUT THE EXPRESS WRITTEN PERMISSION OF SHS HIRE *
*save for puncture repairs/ replacement of tyres due to puncture.
Any new damage will be put to the client for their response. SHS will efficiently obtain quotations for damage from approved repairers. The cost of repairs will be fair and in adherence to BVRLA guidelines. This cost will be covered by the client.